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Finding exceptional stays
The PrivateUpgrades Core Guarantee
Luxury hotel benefits, clearly defined
Every booking includes daily breakfast for two and a hotel benefit, usually valued at 100 USD or more. Your exact benefits and conditions are shown before you book, with personal support before and during your stay.
- Clear Before You Book
- Benefits & Conditions
- Your exact inclusions, rate conditions and cancellation terms are presented clearly.
- Always Included
- Breakfast & Hotel Benefit
- Daily breakfast for two and a hotel benefit, usually valued at 100 USD or more.
- Personally Coordinated
- Travel Designer Support
- Your preferences are shared directly with the hotel. Upgrades, early check-in and late check-out are coordinated subject to availability.
Three commitments with every PrivateUpgrades booking
Clearly defined benefits, personal service and expert hotel knowledge, with every inclusion and condition shown before you book.
1. Guaranteed Benefits
Your included benefits are part of your booking and shown clearly before you confirm.
- Daily breakfast for two
- A hotel benefit, usually valued at 100 USD or more
- No additional markup for included benefits
2. Dedicated Support
A named Travel Designer shares your preferences and supports you before and during your stay.
- Your named Travel Designer
- Direct coordination with hotel VIP teams
- 24/7 assistance with questions and special requests
3. Hotel Expertise
Since 2001, we have built the hotel knowledge needed to identify suitable stays, rates and exclusive promotions.
- In-depth knowledge of luxury hotels and programs
- Clear conditions with no hidden terms
- Direct access to hotel management and guest-relations teams
What is guaranteed and what we coordinate
Guaranteed inclusions and availability-based benefits are separated clearly, so you know what is confirmed and what we coordinate with the hotel.
Direct Hotel Partnerships
Agreements with luxury brands and independent hotels make the benefits shown part of your PrivateUpgrades booking.
Guaranteed Inclusions
These benefits form part of every booking and are shown before you confirm:
- Daily breakfast for two
- A hotel benefit, usually valued at 100 USD or more
Rate Transparency
PrivateUpgrades rates match the hotel’s Best Available Rate or may be even better, with exclusive benefits included.
- Rate and cancellation conditions shown before booking
- No booking fee or additional markup for included benefits
- Exclusive hotel promotions reserved for you
Actively Coordinated Benefits
Room upgrades, early check-in and late check-out are provided whenever availability allows. Our Travel Designers coordinate these benefits directly with the hotel.
Personal support before and during your stay
Your Travel Designer shares your preferences, coordinates directly with the hotel and remains available for questions and special requests.
Your Travel Designer
A named Travel Designer understands your preferences and the hotel programs relevant to your stay.
Direct Hotel Coordination
We share room preferences, dietary needs, special occasions and arrival details directly with the hotel.
Support, 24/7
Contact us if something needs attention. We coordinate directly with hotel management to help resolve it.
Luxury hotel expertise, refined since 2001
Hotel knowledge, rate clarity and direct access to hotel management come together for a more rewarding stay.
Hotel Program Expertise
Our Travel Designers understand leading luxury hotel programs and compare rates, room categories and exclusive promotions for your stay.
Clarity by Design
Each hotel page separates guaranteed inclusions from availability-based benefits and shows the rate and conditions before you book.
Direct Hotel Access
Direct contact with hotel management and guest-relations teams supports faster communication, personal recognition and practical assistance.
We stand behind every confirmed benefit
If breakfast or your confirmed hotel benefit is missing, please contact us while you are still at the hotel
We will then:
- Work directly with the hotel to provide the missing benefit wherever possible.
- If it cannot be provided, seek a fair resolution, which may include an adjustment during your stay or a future credit.
Confirmed benefits are part of your booking, not optional extras.
Remarkable stays, remembered.
Incredible stay at Raffles Bahrain. The hotel and staff were brilliant. Booked through PrivateUpgrades, and they more than delivered on every promise. Would highly recommend!
Garvin S.
Frequently Asked Questions
It means the benefits shown with your booking are part of it, with no additional markup for those benefits and personal support before and during your stay.
Every booking includes daily breakfast for two and a hotel benefit, usually valued at 100 USD or more. Your booking also shows any additional benefits and relevant conditions.
These benefits are subject to availability. When availability allows, the hotel is required to provide them, and your Travel Designer coordinates directly with the hotel.
Yes. Every booking includes breakfast for two and a hotel benefit. Any additional guaranteed or availability-based benefits are shown before you book.
No. PrivateUpgrades adds no booking fee or markup for included benefits. Rates match the hotel’s Best Available Rate or may be even better, while exclusive promotions can add further value.
Yes. Classic Membership is free and gives you access to book PrivateUpgrades rates with included benefits. Private Membership and Concierge are extended by invitation.
Please tell the hotel and contact PrivateUpgrades while you are still at the property. Your Travel Designer will work directly with the hotel to provide the benefit wherever possible or seek a fair resolution.
Your named Travel Designer shares your preferences and coordinates directly with the hotel. Our team is available 24/7 for changes, questions and special requests.
Book your next luxury hotel stay with confidence
Explore 2,500+ luxury hotels with included benefits shown clearly and personal guidance from our Travel Designers whenever needed.