Best for
Walk from SO Auckland to the Downtown Ferry Terminal for Waiheke Island, and choose the bookable ferry if you need a fixed departure.
Best for
Walk from SO Auckland to the Downtown Ferry Terminal for Waiheke Island, and choose the bookable ferry if you need a fixed departure.
What makes it special
Marcel Wanders' multi-lamp installation turns the lobby into a striking design encounter, giving your arrival a specific creative signature beyond the hotel's fashion-led mood.
Room to consider
At SO/ Auckland, the Loft Suite is the category to choose for a private balcony and a view across the harbour or city.
Insider tip
Head to HI-SO on the 16th floor for a rooftop drink with a panoramic view of Auckland before exploring the waterfront after dark.
Free membership gives you access to preferred rates, exclusive benefits and current promotions for your stay.
SO/ Auckland brings a bold design-hotel mood to the city center, close to the waterfront, Britomart, Commercial Bay, and the dining streets that make central Auckland easy to enjoy. The hotel suits travelers who want color, style, harbor access, and a lively urban base rather than a quiet classic hotel. It works for short city breaks, business stays, and New Zealand trips that begin or end in Auckland.
The Collection Room combines bold design with windows overlooking Auckland city. Its 32-square-meter layout accommodates two guests. Choose a king-size bed or two single beds through the room option you book.
Both bed options come with a free-standing bathtub and a rain shower. Maraca New Zealand bath products add a local touch. The bathroom also has a magnifying mirror and hairdryer, and bathrobes and slippers are supplied.
A desk and Wi-Fi make room for working during your stay. The 49-inch HD television and Bluetooth speaker cover screen viewing and music. Coffee comes from a Nespresso machine, with a kettle and tea selection also available.
A fridge stores drinks, while bottled water is provided in the room. Practical fittings include an iron and ironing board, plus a safe for small valuables. Blackout curtains and air conditioning let you adjust the sleeping environment.
The Collection Room combines bold design with windows overlooking Auckland city. Its 32-square-meter layout accommodates two guests. Choose a king-size bed or two single beds...
The Studio Room brings an open-plan layout and city views from the upper levels of SO/ Auckland. It measures 34 square meters and has a king-size bed for two guests. Rich furnishings give this room its bold character.
A free-standing bathtub is the centrepiece of the open bathroom. There is also a rain shower, along with Maraca New Zealand bath products. A hairdryer and magnifying mirror are provided for getting ready.
A working desk and Wi-Fi support time at the computer. For entertainment, the room has a 49-inch HD television and a Bluetooth speaker. A Nespresso machine and a selection of teas offer an alternative to ordering drinks.
The fridge provides storage for refreshments, and bottled water is supplied. Air conditioning and blackout curtains let you adjust the room for sleep. An iron and ironing board are on hand, while an in-room safe stores small valuables.
The Studio Room brings an open-plan layout and city views from the upper levels of SO/ Auckland. It measures 34 square meters and has a...
The Loft Suite pairs a king-bed bedroom with a lounge area and a private balcony. Its outlook takes in Auckland city or the harbour, depending on the suite. This 38-square-meter category is designed for two guests.
Club Signature access is included for two adults. The lounge serves afternoon tea and evening canapes, with refreshments available through the day. Breakfast is also included with this suite category.
The en-suite bathroom has a free-standing bathtub and a rain shower. Maraca New Zealand products, bathrobes and slippers are provided, as are a hairdryer and a magnifying mirror. The room also has a safe and an iron with an ironing board.
Prepare coffee with the Nespresso machine or choose from the selection of teas. A fridge and kettle are supplied. The desk and Wi-Fi cover work needs, while a 49-inch HD TV and Bluetooth speaker provide entertainment. Blackout curtains and air conditioning complete the room facilities.
The Loft Suite pairs a king-bed bedroom with a lounge area and a private balcony. Its outlook takes in Auckland city or the harbour, depending...
Harbour views and a private Juliette balcony distinguish the Atelier Suite. The 44-square-meter layout has a king-bed bedroom with an en-suite bathroom and a separate lounge. It provides accommodation for two guests.
Club Signature access for two adults brings breakfast, afternoon tea and evening canapes. Refreshments are available in the lounge throughout the day. Back in the suite, a Nespresso machine, tea selection and kettle are provided. Minibar items carry an additional charge.
A bathtub and rain shower are paired with Maraca New Zealand bath products. Bathroom facilities include a magnifying mirror and hairdryer, with bathrobes and slippers also supplied. An iron and ironing board help with clothes after unpacking.
The working desk and Wi-Fi offer a place to deal with messages or use a laptop. A 49-inch HD television and Bluetooth speaker are available for entertainment. The suite also has a fridge, bottled water and an in-room safe. Air conditioning and blackout curtains allow you to control temperature and light.
Harbour views and a private Juliette balcony distinguish the Atelier Suite. The 44-square-meter layout has a king-bed bedroom with an en-suite bathroom and a separate...
The hotel places guests in a useful part of the city. Britomart, the ferry terminal, Commercial Bay, Queen Street, the Viaduct Harbour, and Wynyard Quarter are all within easy reach. This makes the location practical for walking, dining, shopping, and waterfront time. Guests can start the day with coffee near the harbor, move through the city center, and return before dinner without needing a long transfer.
Central Auckland is compact compared with many major cities, and that helps the hotel. Ferries connect to islands and coastal areas, while city streets lead to galleries, shops, restaurants, and office towers. The airport is reached by car, and onward travel across New Zealand is simple from this base. SO/ Auckland works well when the city is part of the trip, not just a stopover.
The hotel has a clear personality. Interiors use bold colors, sculptural details, dramatic lighting, and a fashion-led sense of style. The mood is playful but polished. It gives the property a different feel from more restrained Auckland hotels and makes the stay visually memorable from the first arrival.
This design language suits guests who want energy in the hotel itself. Public spaces are social and expressive, while rooms still provide calm when the day slows down. The hotel does not rely only on its address. It gives guests a setting that feels part of the city, with enough character to shape the trip.
The result is useful for photos, meetings, and evenings out, but it still keeps the hotel comfortable for normal daily use.
Rooms and suites continue the creative tone with strong color choices, soft light, comfortable beds, and modern bathrooms. The best spaces feel private and cocoon-like after time in the city. They are made for guests who want a clear design point of view, not a plain business room.
Many travelers use Auckland as a gateway to wider New Zealand, so a room that supports rest is important. Guests may arrive after a long flight, prepare for a road trip, or return from days on the water. SO/ Auckland gives those moments a stylish frame while keeping the practical details in place. Good beds, useful storage, and easy room layouts help the stay work smoothly.
The nearby harbor is a major part of the hotel's appeal. Auckland is shaped by water, and the location makes that easy to feel. Guests can walk toward the ferry terminal, Viaduct Harbour, or Wynyard Quarter for dining, views, and boat activity. The water adds space to the city center and gives the stay a fresh coastal rhythm.
This is useful for leisure guests and business travelers alike. A short walk by the harbor can reset the day between meetings or flights. Ferries also make it simple to reach nearby islands when time allows. The hotel is not a resort, but the harbor access gives it more light and movement than a standard city stay.
Dining is part of the SO/ Auckland experience. The hotel has a social tone, and its food and drink spaces fit that mood. Guests can begin with breakfast, return for drinks, or keep dinner close when a long day makes another transfer less appealing. The style is modern and relaxed, with enough polish for a special evening.
The surrounding area expands the choice. Britomart, Commercial Bay, the Viaduct, and central city streets have strong restaurants, bars, cafes, and casual places. This gives guests flexibility. They can stay in when they want the hotel mood or step out when they want to explore Auckland's local dining scene.
The wellness facilities add a useful slower layer to the stay. Fitness areas help guests keep a routine, while spa and treatment spaces support recovery after flights, meetings, walking, or island trips. Auckland often comes with active days, so having a place to reset inside the hotel is valuable.
The wellness style is practical rather than rigid. Guests can work out, book a treatment, or take quiet time between plans. For long-haul arrivals, this can make the first day feel easier. For guests ending a New Zealand trip, it gives the city stay a softer finish before the journey home.
SO/ Auckland works well for guests who want to see the city without overplanning. The waterfront, ferry routes, shopping, galleries, Sky Tower area, dining districts, and business addresses are all within reach. Days can stay simple: a city walk, a ferry ride, a harbor lunch, then a relaxed evening back near the hotel.
The location also helps with onward travel. Auckland is often the start or end of a broader New Zealand itinerary, and the hotel gives that transition more style. Guests can arrive, rest, enjoy the city, and continue toward wine regions, beaches, or the North Island. The hotel keeps the Auckland portion easy and well located.
SO/ Auckland is best for travelers who want a stylish central hotel with strong design, harbor access, and a lively social mood. It suits couples, solo travelers, business guests, and visitors starting or ending a New Zealand trip. It also works for guests who prefer a hotel with personality over a more conventional city address.
Guests seeking a quiet country lodge or a formal heritage hotel may prefer another style. Those who want central Auckland, expressive interiors, comfortable rooms, dining, wellness spaces, and easy access to the waterfront will find the hotel a strong fit. SO/ Auckland gives the city a bold frame and keeps the stay practical, bright, and close to the water.
Javalab's house-made café offerings provide a convenient stop when you want something close at hand, adding an individual food note to the hotel.
Rachel Rush's work appears throughout the hotel, while SO/ Gallery offers another place to explore local art without building a separate museum itinerary.
Vino Therapy and pink Himalayan salt stone massages give the spa menu distinctive options, helping you choose a treatment by interest rather than habit.
67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand
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Yes. SO Auckland is a strong choice for travelers who want a bold design hotel in Auckland's central business district. The hotel suits guests who value harbour views, rooftop drinks, spa time, dining, and easy access to Britomart.
SO Auckland is located at 67 Customs Street East in Auckland CBD. The location places guests close to Britomart, the ferry terminal, waterfront dining, shopping, offices, and transport links.
SO Auckland has 130 rooms and suites across 16 floors. Accommodation includes bedrooms, suites, and signature VIP suites with views of the city or Waitemata Harbour.
The hotel occupies the former Reserve Bank of New Zealand and uses bold design with gold-inspired details. It feels more fashion-led and expressive than many classic business hotels in central Auckland.
Yes. SO Auckland is close to Britomart, one of Auckland's best areas for transport, dining, and nightlife. This makes the hotel practical for city breaks, business trips, harbour plans, and evenings out.
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