Check-in and check-out take place in the ZEN Lounge during its service hours, from 8am to 10pm. This gives you a place to settle before heading to your room. The lounge looks toward the Japanese Garden, Akasaka Palace, and Shinjuku's towers, with Mount Fuji visible when conditions allow. These are lounge outlooks, not a promise attached to every bedroom.
The lounge also gives Executive House Zen a sense of being hosted, not just accommodated. A dedicated concierge team handles requests, and a hotline on the room telephone connects you to staff around the clock. For a stay that combines meetings with sightseeing, having one team to approach can make a large hotel easier to navigate.
Six food presentations divide the lounge day: breakfast, a morning snack, lunch, afternoon tea, evening hors d'oeuvres, and a nightcap with chocolates. The sequence offers several chances to stop for something light between outings. Children under 15 may not accompany guests in the lounge after 5:30pm, and visits may be limited to an hour when it is crowded. Families should factor that evening restriction into their plans.
Breakfast items can include dashimaki tamago, a Japanese rolled omelet made with fish stock. Inarizushi appears during the morning snack and lunch services, while the evening selection can include consommé and chocolates. Menus change, so these give a sense of the food rather than a fixed daily menu.