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Now more than ever, in response to current circumstances surrounding the COVID-19 pandemic. All of our hotel and resort partners are prioritizing guest's health and safety - while remaining passionate about delivering exceptional experiences throughout your stay.
An implementation of a variety of new safety protocols and elevated practices have been put in place. These measures generally include increasing standards of cleanliness and ensuring there is space for proper social distancing. Some hotels are also executing temperature checks, and the wearing of a face-covering is compulsory and required in all indoor public areas. Each property will have special measures, so please feel free to contact the hotel directly if you have specific questions.
In compliance with the Covid-19 Pandemic Health & Safety Regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Please understand some hotels will be operating with limited facilities such as spas, pools, and dining outlets during the Covid-19 Pandemic.
Your well-being and of the guests and associates are of paramount importance. Achieving this is a shared responsibility. Please join the efforts to enhance all public spaces' safety by complying with local regulations and wearing a face-covering required in most hotels and resorts - whenever you are in public areas of the hotel. We kindly remind you to practice social distancing by staying at least 6 feet or 2 meters from other guests and hotel associates.
We encourage our PrivateUpgrades members to review all country – destinations, federal, state, and locally permitted traveler guidance before making a hotel reservation and before travel, as this guidance is being updated frequently. Our PrivateUpgrades team is doing their best to keep up with the changes at each property - so please do not hesitate to reach out if you have any questions or concerns regarding your stay. If you have an existing booking, you can directly reach out to the hotel for the latest information.
Many of our rates have flexible cancelation policies, and we are liaising daily with our hotel and resort partners for additional flexibility. Although there are exceptions, and each reservation and hotel policy may differ.
We recommend searching for information on any country you are planning to visit. Government responses continue to evolve, so please check for updates often and count on your national and local authorities for the most current information.
We are actively monitoring updates from government travel advisories and recommend the consistently updated World Health Organization link to stay informed.
During travel, everyone should clean hands frequently, cough or sneeze into a bent elbow or tissue, and try to maintain a physical distance of at least one meter from others. Travelers should follow the travel authorities' recommendations regarding airport policies and the airline for the flight.
People with confirmed diagnoses of COVID-19 cases should be in isolation and not traveling. Anyone who has had contact with someone else confirmed with COVID-19 cases should be in quarantine and not travel. People aged 60 and over and those with severe chronic illnesses or underlying health conditions should try to postpone travel or take special precautions and wear a medical face mask continuously throughout the journey. Check the destination country for policies on what kind of tourism travel is allowed.
Essential travel is travel for emergencies and humanitarian actions (including emergency medical flights and medical evacuation). It includes critical personnel (including emergency responders and providers of public health technical support, crucial personnel in the transport sector such as seafarers and diplomatic officers), and repatriation to a home country.
People age 60 and over, and those with severe chronic diseases of underlying health conditions, should postpone or delay travel internationally to and from areas with community transmission, where there are many cases of COVID-19.
This is because people in the high-risk group more frequently get very sick after contracting the disease, with some dying.
If you must travel in these circumstances, you should wear a medical mask to protect against the virus. However, masks do not mean you are fully protected. You should also clean your hands frequently, cough or sneeze into a bent elbow or tissue, and maintain a distance of at least 1 meter from others wherever possible.
Some airplanes have cabin air filtration systems equipped with HEPA filters, which can remove viruses and germs quickly, minimizing the duration of the exposure to any potentially infectious materials produced by a cough or sneeze. The cabin air system is designed to operate most efficiently by delivering approximately 50 percent outside air, and 50 percent filtered recirculated air. The air supply is nearly sterile and particle-free. However, adequate ventilation is just one of the preventive measures to reduce the risk of COVID-19 transmission. Other necessary steps include maintaining a physical distance of at least 1 meter whenever possible, frequent hand hygiene, and wearing a mask. Passengers should check with the airline company and the national or local guidelines about when and where to wear a mask while flying.
You should follow the advice from your travel company. If the mask type is not specified, then people 60 years and over and those with underlying health conditions should wear a medical mask while traveling. This provides greater protection from others who may have the virus.
People who feel healthy and have no symptoms can wear a fabric mask to prevent any virus they may have from spreading to others.
Remember that wearing a mask does not provide full protection. It would be best if you always combined this with frequent hand cleaning, covering a cough or sneeze with a bent elbow or tissue, and maintaining at least a 1-meter distance from others wherever possible.
The use of "immunity certificates" for international travel in the context of COVID-19 is not currently supported by scientific evidence and therefore not recommended by WHO. More evidence is needed to understand the effectiveness of rapid SARS-CoV-2 antibody tests. For more information, please refer to WHO scientific brief "Immunity passports" in the context of COVID-19, which will be updated as new evidence becomes available. Beyond the scientific considerations, there are ethical, legal, and human rights aspects related to personal data privacy, medical confidentiality, potential risk of falsification or engagement in risky behavior, stigma, and discrimination.
Whether screening is conducted depends on the country's policies and its risk-benefit analysis.
Exit and entry screening includes temperature checking and checking for signs and symptoms (fever above 38°C, cough). You may be asked to complete a form informing health authorities about your possible exposure to cases within the last two weeks (contact with patients among health care workers, visits to hospitals, sharing accommodation with a person sick with COVID-19, etc.). Symptomatic travelers and identified contacts will be asked to have a medical examination and be tested for COVID- 19. You should not be charged for these protective measures, including any required isolation and quarantine.
Digital apps are now available in some countries to identify and inform travelers who may have been in contact with a person confirmed to have COVID-19 or had a positive test for COVID-19. They are effective only if a large proportion of the general population uses the app. International travelers may have issues of compatibility and data sharing when crossing borders. Those considering an app are advised to review the legal and ethical aspects of individual privacy and personal data protection.
Laboratory PCR testing (molecular testing for SARS-CoV-2) immediately before departure or arrival may provide information about travelers' status. Laboratory results should be interpreted with caution since a small proportion of false-negative and false-positive results may occur. If conducted, testing should be accompanied by a comprehensive COVID-19 follow up, for example, by advising departing travelers who have been tested to report any symptoms to local public health authorities. If the testing is conducted on arrival, all travelers should be provided with an emergency phone number in case symptoms develop. A relevant case management protocol should be followed in case of a positive test.
If you have any symptoms or have had contact with people who have COVID-19, you may be asked to get an exam and be tested for COVID-19. Even if you don't test positive, you should be provided with an emergency phone number to call when symptoms develop later.
Travelers should self-monitor for any symptoms for 14 days after arrival. Report any symptoms and your travel history to local health facilities and follow national protocols. If you are confirmed to have COVID-19, you will be placed in isolation in a health facility or self-isolation at home, depending on the country's policies, and asked to provide a list of your contacts in the last 14 days. Your contacts will be placed under quarantine.
If you become ill during your travel, inform your travel attendant (plane, ship, train, etc.). You may be moved to a seat farther away from others.
Ask for information on how to be seen by a health care provider and seek care immediately.
Wear a mask continuously while you travel, frequently clean your hands with hand sanitizer, cover a cough or sneeze with a bent elbow or tissue, and maintain at least a 1-meter distance from others wherever possible. It would be best if you stopped traveling as soon as feasible.
If you are told you must quarantine or self-isolate yourself in a specific place, you should be provided with free, appropriate facilities and care and not be asked to stay longer than 14 days.